The managing agent is a company that is hired by the Board of Directors. The managing agent tends to the day-to-day operation of the Association and implements the policies and decisions, as determined by the Board of Directors. The Board is allowed to delegate tasks, but not responsibility, to the managing agent. The management agent generally does not have the authority to enter into contracts or make decisions on behalf of the association or board.

When you purchase a home in a deed-restricted community you automatically agree to comply with the restrictions then in place or that are properly established. This ensures the integrity of the community. The restrictions are for your protection and for the protection of your neighbors. Failure to comply brings a responsibility to the Board of Directors to bring about any action legally necessary to force compliance. For example, the change in appearance that you want to make, in violation of the covenants, may be one reason your neighbor bought a home in this community–so they would not have to look at that 10′ fence or purple door or 4-car garage.

To better ensure that your intended improvement meets your community’s standards as set forth in the Governing Documents and avoids the problems that arise from the construction of improvements and the use of colors or styles that conflict with others in your neighborhood. The Board of Directors has the power and the responsibility to force you to undo any improvement you make that do not comply with the Governing Documents, so the application process is your protection against future action against you. Once approved, the change is permitted and that approval applies to you and any future owner of the home.

It is the land for the use and enjoyment of the members of the Association. This includes facilities like pools and playgrounds in single-family communities and hallways, parking lots, exercise facilities, and building structures in condominium communities. Common areas are owned by all in an undivided interest. For this reason, maintenance responsibility falls proportionately on all owners who have that undivided interest in common areas.

Email charlotte@sentrymgt.com and provide the community name or property address.

You can update the majority of your contact information in the portal, or you can email charlotte@sentrymgt.com.

Please note, to change the name on your account it needs to be changed on the deed prior to submitting the request to CSI.

You can log in to your portal and send your maintenance concern or you can submit a maintenance request here.

You can use the CSI dial by name directory. If you do not know who your Community Manager is, press 1 to be transferred to a staff member who can help you, or you can contact your community manager on our Requests & Inquiries page.

It takes approximately two weeks for CSI to receive closing documents from the closing attorney. Once we receive the documents we move the previous homeowner out of our system and create an account for the new owner. 

You will then receive a Welcome Packet in the mail. Or you can click here to view the information online. If it has been more than 3 weeks and you have not received a Welcome Packet please email charlotte@sentrymgt.com so we can help you.

No, your Community Manager checks your submission and then sends to your Board for approval.

CSI helps your Board create a yearly Budget. Your Board of Directors votes to approve any increase in your dues not CSI.

The most efficient way to make a payment is through the portal. If you are having difficulties accessing your account, email charlotte@sentrymgt.com.

We also send paper statements with coupons if you’d prefer to mail your payment. Please always factors in mailing time – late fees will be charged if your payment is not received on time.

When Mailing Payments or setting up online bill pay please use the address:

Community Name, C/O CSI Properties, P.O. BOX 620131, Orlando, FL 32862-0131

Be sure to include your account number in the memo line of all payments.