Why do we have HOA dues & what do they cover?


The HOA uses the money it collects to help maintain or improve your community. Fees are in addition to your mortgage, property tax and homeowners’ insurance payments. Even if your mortgage is paid off (lucky you!), you’ll have to continue paying HOA fees.

Most community assessments and dues cover some or all of the cost of things like: maintenance, insurance policies (for vendors, buildings etc), utilities, reserve funds (for the big upcoming stuff), professional management fees and much more.

If you have a question about your community’s financials just ask your Board or Community Manager. All HOAs should be transparent with their budget.


Different communities may bill differently: monthly, quarterly, annually etc.

AppFolio connects you to the payment center for one-time or recurring credit card or eCheck payments.

A service charge is added to credit card payments and Pay-by-Phone payments; there is no charge for eCheck payments.  You will need your account number for both options.

CSI typically sends statements annually, and you can still pay by mail; your account number MUST be on the check.

Make checks payable to your HOA and send with the bottom of your statement in the envelope provided.

PO Box 620131
Orlando FL 32862-0131

Good to know: CSI does not collect credit card or bank account information. Payments are handled by third party administrators and applications.


Remember it can take up to 48 hours for a payment to process – so take a second now and log into the portal to make sure you’re all caught up.

Most communities take a three-step process if your dues are unpaid. You will first receive a payment reminder, followed by a second communication, and finally an intent to lien notice, if the dues are still unpaid it is ultimately up to your Board to determine if and when a delinquent account will be sent to a collection agency.