FAQ

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How to obtain Master Insurance?

Please email info@csiproperties.com and provide the community name or property address.

How to change my contact information?

Please email info@csiproperties.com and provide your property address and the information you need changed.

Please note that if you are wanting to change the name on your account it will need to be changed on the deed prior to

CSI changing it on your account.

Who to contact with maintenance concerns?

You can log in to your portal and send your maintenance concern or you can email your community manager.

How do I contact my community manager?

Please use the CSI dial by name directory, using their 1st name.

If you do not know who your community manager is please press 1 to be transferred to the office manager who can direct your call.

I just purchased a property in one of the communities CSI manages, what do I do next?

It takes CSI about 2 weeks to receive the closing document from the closing attorney.

Once we receive these documents we move the previous homeowner out of our system and

Create an account for the new owner. At that time we will mail a welcome packet to your property

Address with the information you need. If it has been more than 3 weeks and you have not received this information

Please email info@csiproperties.com for assistance.

How do I make a payment?

You will need:

Management ID- 7141

Association ID- ###

CSI account number- #####

https://pay.allianceassociationbank.com/Home

(One time and recurring can be set up here)

For credit card payments (one time & recurring): https://payments.gozego.com/registration/homeowner

You can also set up auto-pay through your own bank's bill pay

*If setting up bill pay through your bank, please take into consideration that this is done via USPS and payments post once they are received, not when your bank says they processed it. This could result in late fees if not received by the due date.

When Mailing Payments or setting up online bill pay please use address:

Community Name

C/O CSI Properties

P.O. BOX 620131

Orlando, FL 32862-0131

Be sure to include your account number in the memo line of all payments.

Can my Community Manager approve my ARC?

No, your community manager checks your submission and then sends it to your Board for approval.

Why did CSI Community Management raise my dues this year?

CSI helps your Board create a yearly Budget. Your Board of Directors votes to approve any increase in your dues, not the management company.

News & Updates

Reminder Holiday Hours: We will be closed so our team can spend time with their families December 21 reopening December 28. Our emergency line will continue to be available for all residents.

WE'RE HERE TO SERVE YOU

How can we help?

How do I make a payment?

How do I respond to Compliance?

Issue or respond to a compliance request.

How do I change my account information?

Manage or edit your account information here.

How do I set up a new account?

New to the neighborhood? Create your account here.

Updates &Reminders

Mark your calendars and don’t forget these upcoming dates and deadlines.

hEAR FROM OUR HAPPY HOMEOWNERS

CSI keeps the community looking great! That makes my job so much easier to sell to happy Customers!
 

Debi Gallo

Homeowner

They are always the best.
Great representation from its staff.

Keith Hinkley

Homeowner